About TRG Pakistan

The Resource Group (TRG) Pakistan is the country’s largest provider of BPO services with 4 locations in Karachi and
Lahore – Pakistan’s largest cities and financial centres.

TRG Pakistan set up its operations in 1999 by establishing a contact centre in Lahore with a total strength of 50 employees. It became the first listed IT-enabled services company of Pakistan. Today, TRG Pakistan is over 1,200 employees strong and counting. Its team of professionals is providing several Fortune 1000 companies with unparalleled support across Contact centre, IT services, Finance & other back office functions. It is amongst the top 30 public companies in Pakistan and has performed the largest equity raising at Karachi Stock Exchange in the past decade.

Fully-Equipped, Modern Facilities

At TRG Pakistan, we rely on state-of-the-art opera­tional platforms and proven management and training processes to deliver the consistency and quality your customers deserve. Operating 24/7/365, our facilities offer maximum flexibility to serve your customers at their convenience.
TRG has become a leader in the industry by developing a team of high caliber professionals. All of the Pakistan operations are performed by our locally trained staff. Our employees are all graduates from the country’s top schools and their skills are further enhanced by TRG’s propri­etary communication skills program. This eliminates communication barriers between agents and customers- an essential aspect of successful outsourced operations. Our highly experienced management team oversees all operations and promotes TRG’s culture of excellence.

Network Infrastructure

We maintain redundant paths with MPLS and Internet network which connect to two redundant data center locations.  

Under Sea Cables include redundant paths and carriers:

• SMW III Cable
• SMWIV Cable
• Transworld Cable

MPLS connectivity includes:

• Global Crossing
• Verizon

Network latency SLAs for U.S to the Pakistan (POP to POP) is less than 300 ms for voice. The network is a shared network that is segmented by client campaign and users specific to each program. Kaspersky anti-virus software is installed on all systems and centrally managed.

Encryption is used whenever sensitive information is transmitted over a publicly accessible network.  Methods of encryption used include VPN, SSL, SFTP.

Pakistan – BPO fundamentals

Over the past decade, Pakistan has emerged as an attractive destination for offshore outsourcing. Pakistan offers a robust and competitively priced telecom and physical infrastructure. English is the official language for all business and legal matters and with the country producing over 400, 000 college graduates per year; Pakistan provides a high-quality and low-cost solution. Total infrastructure and labor costs are approximately 30% less than those in other prominent BPO offshore destinations, such as India and the Philippines.