TRG’s IVR system provides flexibility to integrate with any other application and database. We can provide very complex and multi-layered IVR system with routing capability to other systems, ACD or single person.  Customized IVRs can be designed as per the requirements of different clients and system compatibilities. For secure and encrypted communication, our IVR system supports many encryption algorithms as per client choice e.g. SHA1 (Secure Hashing Algorithm Ver. 1).

• Specific routing (Time of the Day, Specific Event, Holidays etc)

• Pre-process calls before transferring them to a live agent, reducing the need for additional agents to handle calls

• Customized IVR Integration with client’s ERP database

• Skill-based routing

• Text2Speech Support

• Multiple encryption support for database transactions