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Group Companies |
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The Resource Group
The Resource Group is the leading provider of equity capital and strategic advice to the business process outsourcing (BPO) industry. The holding group controls a portfolio of global BPO companies with combined revenues in excess of $175 million.
TRG Customer Solutions
TRG Customer Solutions is a global provider of customer management and business process outsourcing (BPO) services with operations and affiliate partnerships in North America, South America, Europe, Africa and Asia.
TRG iSKY
TRG iSKY is a market research, analytics and consulting firm that specializes in helping its clients manage their customer relationships and promote their brand equity.
TRG Field Solutions
TRG Field Solutions is the former direct marketing arm of a global $100 million customer solutions company. We are re-defining highly personalized customer service as an independent entity and providing bigger and better field solutions than ever before. Door-to-door. End-to-end.
SATMAP™
SATMAP™ is TRG Customer Solution’s proprietary technology that enables us to uniquely identify every caller and every CSR and route calls based on a neural-network based artificial intelligence engine. We individually match each caller to the best possible CSR for that caller.
This intense focus on non-linear behavioral analytics results in unparalleled levels of customer satisfaction, revenue, and cost control. Control of our SATMAP™ deployment is accessible to our clients over the web, and enables clients to immediately and empirically verify results by switching off SATMAP™ and watching the real time impact on performance.
We currently use in about 45% of our programs. Typical implementations of SATMAP™ result in a 0.9 box improvement in satisfaction (out of 7), a 17% increase in revenues, and a 6% decrease in cost. This is immediately and empirically verifiable by switching off SATMAP™ and watching the real time impact on performance.
SATMAP™ is completely proprietary to us; there is no directly comparable product in the contact center industry.
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Global Operations |
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Since inception in 2002, TRG has grown to over 29 locations worldwide and employing 8,000 professionals. We are a top 10 call center provider with annual revenues exceeding US$175 million. We are backed by global institutional investors including AIG and the World Bank. We have an impressive clientele from amongst leading Fortune 1000 and FTSE 100 companies of the world. Our ability to offshore anywhere in the world provides our clients with the cost effectiveness that guarantees a win-win situation for all parties.
TRG was born through the acquisition of subsequent companies specializing in different areas of Customer Relationship Management. It is this wealth of experience that provides TRG with the ability to integrate and customize solutions for our clients. We leverage the expertise of our varying portfolio companies in a manner that allows us to structure solutions to fit your needs. This ability to tailor our solutions to your requirements is the main differentiating factor between TRG and its competitors in the call center industry. So whether the focus is upon acquiring new customers, improving service, satisfaction and retention of current customers, or increasing profitability with an existing base, TRG has specialized experience in each area which can help our clients design and execute their customer service strategy effectively. |
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Stratasoft |
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| Stratasoft, Inc. (a wholly-owned subsidiary of TRG) is a premier global provider of essential Call Center Software solutions with over 30,000 installed stations worldwide. Stratasoft offers a comprehensive product suite including a Predictive Dialer, Inbound ACD, IP Dialers, Remote/Home CSRs, Automatic Dialer, Quality Monitoring, Advanced IVR, VoIP Call Center and Virtual Call Center Solutions.
TRG owns a 100% of the principal switch/dialer technology vendor, Stratasoft. This enables us to benefit from immediate issue resolution together with the most advanced technology platform commercially available. Our ownership of Stratasoft has enabled us to develop sophisticated proprietary products like SATMAP™ which provide best-in-class revenue and customer satisfaction performance. We have a close development relationship with Stratasoft that enables us to serve unique client requirements with a speed and cost profile that our competitors cannot match. |
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