TRG -Case Studies




	Meeting all your IT management needs so you can focus on strategic endeavors

Managed IT Services

Case Studies

Multinational FMCG's supply chain streamlined through IT Support

World's leading health, wellness and nutrition company, with a strong presence in Pakistan, was in process of streamlining its supply chain. They chose TRG to help optimize its supply chain through maintenance of the critical application that has been deployed at all of its offices.

TRG has been providing Level 1 and Level 2 support to the client's IT infrastructure nationwide, ensuring connectivity, backups, software up-gradation, licensing, security compliance and policy adherence. TRG is responsible for further application implementations, training of staff and performance reporting. Logs of issues and their solutions are documented to maintain a knowledge base. TRG's service pack covers workstations, networks, databases, client application and other software. TRG has consistently met, and at times exceeded, the strict SLAs defined by the client.

TRG manages onsite service for global civil society organization

A global civil society organization required a complaint management system and on-site support. TRG provided the client with a customized application to meet their requirements. TRG Managed IT Services team has been assigned for regular upkeep of the client’s IT systems in terms of installations, upgrades, patch management, troubleshooting, etc.

UK based Managed IT Services Provider Enhances Customer Service by Engaging TRG for Remote Support

The client offers Managed IT services and ready to use software to energy and hospitality sectors. TRG has partnered with the company to provide the Help Desk and Remote Support to this company' clients. TRG has been providing Level 1 and Level 2 support that encompasses remote service of the computer systems, applications, peripherals and VoIP telephony systems for troubleshooting, installation and upgrading; network maintenance and server management. The client has benefited from 50% reduction in cost by outsourcing certain functions to us.

TRG helps recover and secure content for media industry client

A media industry client had their own IT team posting multimedia content online. However, due to unfavorable circumstances some of these team members left the company, leaving their network publically open. TRG investigated the situation providing an extensive analysis with recommendations on IT issues. TRG reformatted, updated and upgraded their servers and trained the client's new IT team on securing their infrastructure.