trg tech has developed next generation products that deliver high performance across industry technology environments. The trg tech contact centre suite unifies communications and enhances productivity through state of the art contact center management software, CRM frameworks, superior telephony capabilities and high quality recording functions. Our specialised customer analytics product unveils actionable consumer insights to enhance brand-consumer relationships. trg tech products are engineered to eliminate redundancies, integrate with present technology and improve workflows.
An end-to-end application designed to streamline contact center workflow and technology to bring efficiency and cost savings that integrates human resource management, operations, financial management, quality monitoring and reporting modules.
A front-end CRM framework to enhance agent-customer interactions through a universal call management desktop that provides advanced calling features and customer specific workflows.
A breakthrough dialing management platform for complex and high-volume contact centers that significantly optimises agent productivity by increased connect rates and reduced transfer times.
An innovative voice/screen recording and interaction management system designed to document high-volume contact center interactions for quality assurance, evaluation, training and information verification.
An artificial intelligence based call-mapping engine that optimises connections between customers and contact center agents by taking into account key psychographic and demographic factors.
Consumer analytics technology that defines brand relationships by linking financial data, psychological variables and the influence of online social interactions to consumer purchasing behaviour.
