trg tech is committed to delivering high service levels. We equip organisations to deliver exceptional customer service by making them seamless, automated and versatile. Eliminate redundant platforms. Integrate technology and telephony. Manage workflow and cut costs. We are constantly finding new ways to unify communications and enhance contact center productivity so that organisations can focus on maximizing customer experience. In a business where ordinary tools are widely available, trg tech has developed next-generation products that are engineered to be extraordinary
A dynamic front-end system designed to streamline workflow and technology at modern BPO organizations. The system’s modular design integrates seamlessly with powerful in-house and third-party applications to deliver a single point-of-contact center administration.
An innovative packet-sniffing recording system designed to document high-volume contact center interactions. The system is designed to capture valuable business intelligence using advanced digital-recording capabilities that are backed up by secure data archiving.
A front-end portal application equipped to empower your agents and enable personable and efficient customer service. The tool plugs into in-house and client CRM systems and configures to client-specific programme requirements.
A neural-network based call-mapping engine that connects customers to contact center agents by taking into account key psychographic and demographic factors.
Compatible pairings result in higher quality interactions and higher revenue-per-interaction
Intuitive performance results (audited)
Sales conversion rates increase by 15%
Average handle time (costs) decrease by 7%
Customer satisfaction jumps by one standard deviation
A next generation consumer analytics technology that defines brand relationships by linking financial data, psychological variables and the influence of online social interactions to consumer purchasing behavior.
Acquires data from multiple data collection channels
Tracks customers through multiple transactions
Real-time notification of customer issues
Tracks trouble tickets and closure information
Converts survey data into actionable information
Reports data via stock and ad-hoc reporting mechanisms
A leading provider of comprehensive online sales generation solutions. Compliments existing online activities, accelerates sales and grows profitable revenue by expanding online channel portfolios.
Deliberate by design marketing
End to end lead management
Complete programme life-cycle management
Bundle builder
Delivers excellent consumer and client experiences
An award-winning technology, providing robust contact center solutions in key areas such as predictive dialers, predictive dialing algorithms, database management, campaign scripting, management systems, and contact center virtualization. Stratasoft products can also integrate with third-party software to provide market-specific solutions.
