trg | agent is a front-end CRM framework equipped to empower agents through a universal call management des]top to enhance their ability to interact with customers. The desktop and web framework provides advance calling features which help agents in handling incoming and outgoing calls, and streamlines agent interaction with customers via customised workflows. trg | agent serves as a means to manage customer leads and contains an authentication mechanism that ensures protection of agent and customer information from external threats.
key features
Inbound and outbound support and simultaneous running
Customisable CRM Integration
Customisable front end (Win forms, Web pages)
Offline mode availability
Active Campaign / Programme management
Real time agent, call and CRM data
PCI compliant
Customer profile retrieval
Unified agent desktop
Multiple switch compatibility
Data and call verification
Multiple predictive dialer support
Network and machine deployment
business benefits
Targeted and profitable customer interactions
Higher customer satisfaction with minimal delays
Minimal error rate during interactions
Raised workforce performance
Improved speed and quality of service
Support for both inbound and outbound contact centers
Customisable, business driven CRM
Support for customer driven databases
Minimum deployment, integration and functional cost with existing PBX systems
