trg | bpo suite is an integrated application designed to streamline contact center workflow and technology to bring efficiency and cost savings. It integrates human resource management, operations, financial management, quality monitoring and reporting modules to deliver a single point-of-contact application. It brings together module management for all stakeholders including agents, evaluators and supervisors under one application. Employee self service dashboards allow the workforce to keep the system updated across all modules to sustain organisation wide alignment. The modules automate workflows across the following domains:
human resource management
Employee management and configuration
Programme management
Employee organisational hierarchy
Recruitment management
Attendance and time keeping
Training tracker
Performance appraisal
Dynamic performance reporting
operations
Call specific and performance reporting
Real time monitoring
Quality assurance functions
Scheduling call recording
Programme management
Operational update and management
Task management
financial management
Payroll
Billing
Transaction tracker
Pricing management
Purchase requisition
Financial statement generation
Custom report building
quality monitoring
Scorecard
Voice and screen recording
Agent evaluation and reporting
Real time monitoring
Survey/test management
reporting analytics
Flexible reporting parameters
Real time reporting
Consolidated reporting from multiple data sources
Customised reports from existing templates
Private workspaces
Cross user report sharing
Exportable reports to common formats (Excel, CSV, PDF and DOC)
Automated report email subscription
business benefits
Integrated HR management
Error free payroll management
Accurate billing and purchase processes
Real time view of agent performance
Quality monitoring
Precise analytical forecasting
Generation of financial statements
Lower costs with a customisable engineering design
Consolidated workflow management
Unified communication
Automated reporting process
Reduced time and effort investment
Time lag between report generation as low as 15 minutes
