trg | dialer is a breakthrough dialing management platform for complex and high-volume contact center operations requiring predictive dialing and call routing capabilities. It significantly optimises agent productivity by increasing connect rates and reduces transfer times so that agents spend more time interacting with customers than waiting between calls. For inbound programmes, trg | dialer provides a comprehensive set of calling solutions and top-tier service that keep agent performance high. For outbound programmes, it provides goal-oriented campaigns that are geared to optimise revenue opportunities, and reveal up and cross selling opportunities through innovative analytics. Telemarketing, lead generation and market research are just a few of the programmes that trg | dialer runs.
key features
Efficient call routing system
Rapid dialing with minimal drop rate
Easy deployment and configuration
Customised lead – based and time zone scheduling
CRM integration
Global dialing support
Agent and dialing statistics
Silent call monitoring
Filter scheduler
Multiple CLI number support
Multiple, simultaneous campaign dialing
Dual dialing modes (predictive and preview)
Conference calls with customer and consult agent
Manual calls and call backs
Hard and soft phone (SIP) configuration
Inventory look up capability
Leads profiler to show leads count by area codes, regions etc
