trg | portal is a complete solution for the modern BPO organization and the latest breakthrough in the evolution of contact center solutions. The traditional model assembles distinct applications from multiple vendors. A new class of ‘comprehensive’ contact center suites is limited to providing communications management and workflow administration. The problem has always been one of integration: a fragmented system inevitably yields a disruptive service process. trg tech has pioneered an end-to-end solution to address the service challenge.
End to End
Unified Communication
Workflow OptimizationWorkflow Optimization
Quality Assurance
Agent Scheduling
Payroll Processing
Dynamic Reporting
Even Timesheet Management
Logical Workflow
Your business is more than just a contact center; it is a BPO organization. Human resource, payroll and other business process systems run concurrently with contact center applications. Traditional industry solutions are incomplete because they overlook the opportunity to consolidate these functions into one seamless front-end. trg | portal incorporates Human Resource Management (HRM), Payroll and Time-Keeping System (TKS) modules into the overall contact center system for cost savings and efficiency.
But that is only the beginning. As a front-end application, trg | portal connects key BPO processes that are reliant on common data with the powerful applications that drive your call flow and customer service interactions. Feedback from customer interactions feed directly into the organizational workflow. Agent handling and performance are configurable and linked to a highly modular portal. Everything is programmable. There is zero data and process redundancy.
The results are intuitive but novel. For instance, your predictive dialer audits agent utilization and transmits this information to the trg | portal TKS module which in turn feeds into the trg | portal Payroll module. This systematic framework solves the problem of seamless service delivery.
When your organization’s processes are centrally planned, it runs more efficiently. A reduction in the number of manual processes required to run your operations becomes your key differentiating edge.
Performance Features
Agent Scheduling
Agent Tools
Employee Management
Quality Management
Remediation
Consolidated Workflow
Report Generation
Workforce Appraisal
More
Business Benefits
trg | portal provides the core technology that drives your organization’s day-to-day customer interactions:
Raise workforce productivity by employing ‘smart’ call routing
Maximize revenue opportunities by creating targeted and goal-oriented outbound campaigns
Enhance customer service levels by offering self-service and full-service interaction options
Improve workflow management
Lower costs with a customizable and compatible engineering design
