trg | recorder is an innovative voice/screen recording and interaction management system designed to document high-volume contact center interactions for quality assurance, evaluation, training and information verification. The product provides multi faceted services for contact centers by evaluating agents, checking the quality of service, and serving as a means of video/audio agreement for agent-customer interactions. trg | recorder operates as an end-to-end packet-sniffing recording system that captures activity across all sizes and formats.
key features
Voice and screen recording
Live monitoring
Agent coaching
Performance management
Employee evaluation
Quality optimisation
Customisable interface
Distributed scalable design
No limit in call volume
High quality MP3 recording output
G.711, G.729 supported audio codec
SIP, H.323 supported VOIP protocols
Genesys/Avaya integration
Central datacenter deployment
business benefits
Maximises contact center performance
Enhance customer experience by monitoring quality of delivery and interactions
Improve workforce productivity, performance and reduce attrition
Implement best practices in regulatory compliance
Realise cost savings by deploying an integrated and scalable solution
